Bencal's Privacy Policy — Your Data, Our Responsibility

Bencal.ws ("bencal", "we", "us") is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains what information we collect, why we collect it, and how it is used and kept secure.

By using the bencal website or mobile app, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact our support team.

This policy applies solely to bencal's own platform. bencal is not responsible for the privacy practices of any third-party websites or services.

Bencal only collects information that is necessary to provide its services. The types of data we may collect are detailed below.

Bencal uses your data for specific, legitimate purposes only — never beyond what it was collected for. A full list of why we collect data is provided below.

• To create and verify accounts and ensure a secure login process.
• To process deposit, withdrawal, and betting transactions.
• To prevent fraud, money laundering, and unauthorized access.
• To send personalized bonus and promotion offers (with your consent).
• To analyze platform performance and improve the user experience.
• To meet legal obligations and fulfill the requirements of regulatory authorities.
• To provide customer service and support.
• To ensure responsible gaming and to support players experiencing difficulties.

Bencal uses cookies on its website to help improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

Bencal follows industry-leading security standards to keep your data safe. Our servers are always protected with up-to-date security patches and undergo regular security audits.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive data is stored in the database using AES-256 encryption.
• Firewall and intrusion detection systems are active on all servers.
• Regular backups are taken and a disaster recovery plan is in place.
• Staff access to data is limited and managed on a need-to-know basis.

Bencal never sells your personal data to third parties. However, information may be shared in the limited circumstances described below.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket, with whom limited data is shared to process transactions.
• Legal obligation: Information may be disclosed in compliance with a valid order from a government authority or court.
• Fraud prevention: Information may be shared with regulatory authorities in the course of fraud or money laundering investigations.
• Business transfers: If bencal's business is transferred for any reason, data may be transferred as well, but the same privacy policy will continue to apply.

Outside of the cases listed above, your information will not be shared without your explicit consent.

As a bencal user, you have several important rights over your own data. We respect these rights and aim to fulfill them as promptly as possible.

Bencal strictly does not provide services to anyone under the age of 18. Our platform is intended exclusively for adults. If we become aware that a minor is using our platform, that account will be immediately closed and all associated data will be deleted.

• Age verification is carried out at the time of registration.
• Additional identity verification may be required for accounts flagged as suspicious.
• Parents or guardians may contact support regarding their child's account.

Bencal's platform may integrate certain third-party services, such as payment gateways and analytics tools. These third-party services operate under their own privacy policies, and bencal is not responsible for them.

• Third-party service providers only receive the data they need to perform their specific function.
• All third parties are required to comply with bencal's privacy standards.
• Payment processors operate in accordance with their own security standards.
• We regularly review the privacy policies of our third-party service providers.

Bencal reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. We offer support in Bengali 24 hours a day, 7 days a week.

• Email: support@bencal.ws
• Live chat: via the chat button in the bottom-right corner of the bencal website.
• Response time: typically within 24 hours.