Bencal's Terms & Conditions — Complete Guide

Bencal (hereinafter referred to as the "Platform" or "we") is an online betting and gaming service provider. Any person using the bencal.ws website is deemed to have read, understood, and agreed to these terms and conditions.

These terms and conditions are governed by the applicable laws of Bangladesh. bencal reserves the right to modify, add to, or revoke these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These terms and conditions form a legally binding agreement between bencal and the user.
• In the event of any conflict between the Bangla and English versions, the English version shall prevail.
• An internet connection and a compatible device are required to use bencal's services.
• All content, trademarks, and logos on this platform are the intellectual property of bencal.

You must be 18 years of age or older to register an account with bencal. You are required to provide your full name, date of birth, mobile number, and email address during registration. Providing false or incomplete information may result in account termination and forfeiture of any funds at any time.

• Keep your account password private — never share it with anyone.
• You are solely responsible for any unauthorized use of your account.
• Bencal may request identity verification documents at any time.
• To change your registered mobile number or email, please contact our support team.
• Transferring, selling, or giving your account to another person is strictly prohibited.

Bencal currently supports deposits via bKash, Nagad, and Rocket. Before making a deposit, ensure you are using the correct amount and the correct reference number. bencal is not responsible for any failed transactions resulting from incorrect information.

• Deposited funds are generally credited to your account instantly.
• If a deposit has not been credited, please contact support within 24 hours.
• Deposits from third-party accounts are not accepted.

Your account must be fully verified before you can make a withdrawal from bencal. Withdrawal requests are typically processed within 1–3 business days. For urgent withdrawals, please contact our support team.

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to your own registered payment method.
• A maximum daily withdrawal limit may apply.
• Bencal reserves the right to hold withdrawals on any transaction deemed suspicious.

All bets placed on bencal are final and cannot be changed or cancelled. Pre-match bets will not be accepted once a match has started. Live betting uses real-time odds that are subject to change at any time.

• If a match is cancelled or abandoned, the stake is generally refunded.
• In the event of a dispute over match results, bencal's decision is final.
• Bencal reserves the right to void any bet placed at incorrect odds due to a technical error.
• Any bet found to be associated with match-fixing or manipulation will be voided.
• Single bets, multiple bets (accumulators), and system bets are all subject to bencal's rules.

Bencal offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions that must be followed. Bonuses that are not used within the specified time period may expire and be forfeited.

Certain activities are strictly prohibited on bencal. Any violation of these prohibitions will result in immediate account closure, and any funds held in the account may be forfeited.

• Opening or operating multiple accounts.
• Registering with false or fabricated information.
• Using betting software, bots, or automation tools.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Using bencal for money laundering or any form of illegal transaction.
• Harassing or defrauding other members.
• Attempting unauthorized access to bencal's systems.

Bencal reserves the right to suspend or permanently close any account at any time, for any reason or no reason at all. In cases of rule violations, this action may be taken without prior notice.

• Any bonus balance remaining in an account closed due to rule violations will be forfeited.
• The original deposited amount is generally refunded, though only after an investigation has been completed.
• Users may also request to close their own account.
• Account closure decisions may be appealed by contacting our support team.

Bencal believes in responsible gaming. The health and financial wellbeing of our members is our top priority. If you feel that betting is having a negative impact on your life, please reach out to us.

• Use of bencal by anyone under 18 years of age is strictly prohibited.
• The option to set deposit limits is available to all members.
• You can use the self-exclusion tool to pause your betting activity for a set period of time.
• For more details Responsible Gaming View page.

Bencal is not liable for any losses resulting from technical errors, server downtime, or internet disruptions. While we strive to maintain maximum uptime, 100% uninterrupted service cannot be guaranteed.

• Bencal is not liable for any financial losses incurred through betting.
• Bencal's liability is limited in cases involving issues with third-party payment gateways.
• Bencal will not be held responsible for any losses resulting from a user's own negligence.

Bencal may update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the platform after any changes will be considered acceptance of the updated terms.

If you have any questions or need clarification about these Terms & Conditions, please reach out to our support team. We offer assistance in Bengali 24 hours a day, 7 days a week.

• Email: support@bencal.ws
• Live Chat: Available after logging in to the platform.
• Response time: typically within 2–4 hours.